We have a general shipping policy to make it as cheap as possible for our customers and therefore we are taking some of the fee our self.
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 3 working day. Any products not available at the time of your order will be sent to you as soon as possible. TOM cannot be held responsible for delays in the delivery caused by carrier, or any other third party.
If an item is required by a specific date please indicate this on your order form when placing your order and we will endeavour to deliver by the date requested.
When placing your order you should receive an automatic order confirmation by email, this will confirm the detail of your order, but it is not an acceptance of your order or a guarantee of supply. Unless otherwise requested all communication with you by us will be through email, it is imperative that you correctly state your email address in your order. All orders are subject to security checking and stock availability.
Orders will be shipped via our preferred courier company at any time. All parcels are insured during transit.
PASSING OF RISK
Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt of the order to the The Oak Men's trading address.
Once the goods are signed for, the customer carries the risk. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of a damaged or lost parcel, TOM will forward a claim to the appropriate courier on the behalf of the customer. TOM will liaise with the customer to replace or trace the missing item(s).
Failure to give accurate information while making a claim may lead to a prosecution from the courier company.
If you have any special requirements for delivery, such as a specific date the item(s) are required by, please let us know when checking out and we should be able to meet them.
RETURN & EXCHANGE POLICY
What can you as a customer do in case you changed your mind about a purchase, or if you are dissatisfied with a product or incorrect item. We at The Oak Men will help you out but please read below first.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, TOM shall consider the products being as described, of satisfactory quality and may not accept any reject at a later date.
If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. TOM will not accept any returned goods should the return not follow the aforementioned return procedure.
The Customer must send all returns within 14 days of receipt to;
The Oak Men
Any used, damaged products will NOT be eligible for a refund/exchange.
It is advisable that a certificate of posting is obtained.
Please allow 28 days for your returned item to be delivered.
In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. The faulty or damaged product must be returned TOM before the replacement can be issued. Postage costs for returned goods must be covered by the Customer.
In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a refund only, exchange or credit note for full value. If help is required please contact us and we can assist further, email: firstname.lastname@example.org
In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package, or to refund the original payment.
Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
Cancellations can be made via the TOM email address: email@example.com (Clause 8.2 & 8.4)