Terms and conditions
We know it's a lot of text but it is (unfortunately) necessary. Bare with us - please read it and be more informed.
Means the person or company to whom this document is addressed.
These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as TOM (The Oak Men), to the buyer hereafter referred as the Customer.
2.1 All prices are quoted in Euros inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.
2.2 Prices are inclusive of postage and packing anywhere when using the specified delivery method.
Payments must be made in Euros by one of the following payment methods: PayPal, Visa, MasterCard & American Express.
4. PASSING OF PROPERTY
TOM shall retain the property of the goods until full payment has been made by the customer and has been received.
5. PASSING OF RISK
The risk in the goods shall pass to the Customer on delivery, as defined in clause 6.3 below.
6.1 Delivery dates:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to dispatch all orders within 3 working day. Any products not available at the time of your order will be sent to you as soon as possible. TOM cannot be held responsible for delays in the delivery caused by carrier, or any other third party.
If an item is required by a specific date please indicate this on your order form when placing your order and we will endeavour to deliver by the date requested.
When placing your order you should receive an automatic order confirmation by email, this will confirm the detail of your order, but it is not an acceptance of your order or a guarantee of supply. Unless otherwise requested all communication with you by us will be through email, it is imperative that you correctly state your email address in your order. All orders are subject to security checking and stock availability.
Orders will be shipped via our preferred courier company at any time. All parcels are insured in transit. Delivery performance during busy times such as Christmas, may be lower.
6.3 PASSING OF RISK
Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 14 days of receipt of the order to the TOM trading address.
Where the goods are signed for, the customer bears the risk once the goods are signed for. If a customer believes that a parcel has been tampered with, it is their responsibility to refuse to sign for the goods.
In the event of a damaged or lost parcel, TOM will forward a claim to the appropriate courier on the behalf of the customer. TOM will liaise with the customer to replace or trace the missing item(s).
Failure to give accurate information while making a claim may lead to a prosecution from the courier company.
The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 14 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, TOM shall consider the products being as described, of satisfactory quality and may not accept any reject at a later date.
8. RETURNS PROCEDURE
8.1 If the goods are to be rejected in the time limit set in clause 7 above, the Customer shall comply with the return procedure as defined in clause 8.2, below. TOM will not accept any returned goods should the return not follow the aforementioned return procedure.
8.2 The Customer must send all returns within 14 days of receipt to;
The Oak Men
Any used, damaged products will NOT be eligible for a refund/exchange.
It is advisable that a certificate of posting is obtained.
Please allow 28 days for your returned item to be delivered.
8.3 In cases where the rejection of the goods is due to a defect in an item, the Customer is entitled to a replacement. The faulty or damaged product must be returned TOM before the replacement can be issued. Postage costs for returned goods must be covered by the Customer.
8.4 In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a refund only, exchange or credit note for full value.
If help is required please contact us and we can assist further, email: firstname.lastname@example.org
8.5 In cases where the customer does not sign for the goods on delivery or for whatever reason, they are not accepted by the customer and returned, we will offer either to re-send the package, or to refund the original payment.
9.1 Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 8 (8.2 and 8.4) above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.
9.2 Cancellations can be made via the TOM email address: email@example.com (Clause 8.2 & 8.4)
Any information passed through to theoakmen.com is private and will not be used in any other way that agreed upon. If a customer wishes for their information to be removed from our database, this should be requested in writing at our registered office (please see below) or to firstname.lastname@example.org
Please note credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address.
11. LICENCE AGREEMENT
The Customer shall respect all license agreements delivered by the copyright owners. theoakmen.com cannot be held responsible or liable for any misuses conducted by the Customer or any third party. All trademarks, graphics and pictures shown on theoakmen.com belong to their registered owners and must not be copied or reproduced without prior permission.
These terms and conditions are governed and shall be interpreted in accordance with Danish Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.
13. BUSINESS ADDRESS
The Oak Men
We accept secure payments via PayPal and their credit card agreements.
Value Added Tax (VAT) is a sales tax. In the DK it is charged on goods at a rate of 25%. VAT is refunded when the customer lives outside the EU. The refund is done through PayPal after initial payment in the web shop.